I moved and no longer live near a Tillys store. So I thought purchasing from the site would have to do for the time being. I maybe buy 4-5 things a year from Tillys. Well that's not going to continue because their online live chat and phone support really sucks. Any time a guy answers the phone they are stupid and not helpful at all. Whenever I try to do an exchange or a return by mail, it takes like 2 weeks to ship back to them because of THEIR prepaid shipping service being terrible and slow. I tried to return an item and just 2 days after I got it, by mail, and then do an exchange. Well while waiting for my package to get back to them, the coupon code expired and I called them twice about it and they basically said "sorry, tough $#*!" and didn't care at all to compensate for it, not even offering free shipping or anything. Just total bull$#*! service. They play dumb about everything, and act like they can't help you. DON'T CALL THEM, JUST GO INTO THE STORE, OR JUST DON'T BUY ANYTHING FROM THEM IN THE FIRST PLACE SINCE YOU CAN FIND MOST OF THEIR BRANDS ELSEWHERE. Because if you have to return or exchange something it's going to be a huge pain in the ass. They also have a 30 day return policy but that DOES NOT ACCOUNT FOR SHIPPING TIME. So there's another reason you get screwed. I only had a jacket for 2 weeks, it took a week to get here and over a week to get back. So instead of giving a refund, they act like you can only get store credit which is then mailed to you in the form of a crappy giftcard. SCAMMERS. The employees are idiots and the companies policies are sketchy. I used to like this store when I didn't have to deal with the customer service, but finding out how the store is run on the inside really changes your overall opinion of the place. For someone like me who buys things online a lot, I am grateful for companies like Zappos, who make customer service most important above all else. Not Tillys though. They are terrible and seem to be run by a bunch of greedy lazy teenagers. DON'T BUY FROM THEM JUST GET THEIR STUFF FROM SOMEWHERE ELSE. NO WHERE COULD HAVE AS BAD RETURN POLICIES AND CUSTOMER SERVICE AS THEM. $#*!TY SERVICE RUINS A STORE WITH DECENT PRODUCTS.