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Ella Y.

Contributor Level

Total Points
82

1 Review by Ella

  • eDestinos

12/19/19

I would seriously advise people against using this company.

I paid extra for a flexi service. I expected this to allow me to cancel or change my flight. But no, they cleverly name and word things, and are purposefully evasive and don't communicate things clearly, so they can profit from your misfortune. Edestinos is one of those companies. So, the flexi service actually means that Edestinos can modify your ticket date without Edestinos charging you more. No cancellations are allowed. Edestinos won't charge you extra to change the details, but the airline will. So why opt for a flexi service? Well, apparently Edestinos will help you. What actually happens is this:

I sent an email on Sunday. Received nothing. I sent another on Monday. Response came on Tuesday, and it was unbelievably unhelpful. They don't care about getting the job done, they just care about responding in the quickest way possible. My issue is left unresolved. So, I call on Tuesday. By the way, you will have to wait a minimum of 30 minutes to be connected to an operator; just another way that they like to waste your time and money. He tells me it is getting sorted and doesn't tell me that I've only booked a flexi service and not a flexi ticket. He leaves me with the impression that I can get a full refund. I receive another email on Wednesday simply saying I can't get a refund. Nothing else. No real explanation. Issue is still unresolved. The response is completely useless again. I call again on Wednesday. This person tells me that I have a flexi service and not a flexi ticket. So, I ask if she can change my flight for me. She changes it from January to April. She can't even tell me what the fee will be for the change, so I have to call the airline directly to check. What service have I paid for if I'm doing all the work? After that call I send another email to Edestinos to follow-up. Has the flight been changed? When will I receive confirmation? I receive an email today (Thursday) that is useless again. Issue still isn't resolved. No offers of help or solutions. All the responses look like they haven't even read my emails, or looked into my ongoing issue. I'm furious. This is the fifth day I've had to chase this. They are meant to be providing ME with a service.
Right now, I feel like they've taken my money and run off with it. The only person that wants to resolve my issue, is me!

Terrible service. Terrible, terrible, terrible.

Very dissapointed.

Ella Has Earned 2 Votes

Ella Y.'s review of eDestinos earned 2 Very Helpful votes

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