Those complaining please stop. It's obvious that returns will be inevitable. I have been using this site for years and enjoy paying less for quality bags and if I don't like the bag for the cost I just regift it, it's not like I went to Macy's and spent a fortune. I love these bags because of their quality, shipping usually takes about 2 weeks and this is a very honest seller. If their website changes and it will they will notify you. COME ON PEOPLE YOUR BUYING REPLICA DESIGN BAGS so of course their website will change. They send me emails all the time notifying me of this! I love this site and their products! Thanks Transoffer!