The products that I bought were poor quality. I can get better quality mugs at the dollar store. The wooden boxes that I ordered as a gift for a special someone made me feel like they weren't worth anything once I seen the quality of the wooden box. It looked like it was painted by a child and then the defects on the box were covered up with a different color paint. And as far as the personalization goes....... Well it was crooked and of centered. Is this business ran by an elementary? I mean it looks like the product isn't checked by anybody to make sure it's in good customer satisfaction standards. Also paid extra for special gift box and instead I got my products in ripped bags and ripped boxes. Looks like it was a gift ripped open and just reboxed it and shipped it to the next customer. Also my gift card contained inappropriate drawings on it. This is embarrassing. Shipping is really high cost and didn't receive on time. Customer service acts like you bought it and that's what you get. Very rude. I give them a -20. Don't recommend them at all.