I ordered shoes to be delivered to the store for my grandson that needed to be the exact same one's he had been wearing or he would go barefoot. Called the store after a week. No record of my order. Called customer service. They were to contact the store and call me back, was later told they could not get through to the store so never called me. Back to customer service using the #4 phone option. They showed the order. Said they would overnight mail it at no charge. Saturday came and went - no shoes. Called customer service (now the 5th phone call). No answer at #4 option. Left my number. No call back. Tried regular customer service number. My order again did not exist. No, there is no supervisor on duty. Will call back in 24 hours. An hour later my earlier call was returned (the #4 office). They had my order but it hadn't been sent out "but it doesn't matter since they don't deliver on Saturdays anyway". I'd get them Monday. We are now up to seven calls and obviously any sane person would simply shop elsewhere but high probability my grandson would not wear shoes that looked or felt different, plus I'd promised these.
This is Sunday. Anyone want to place bets on these shoes coming tomorrow? I sure wouldn't.
Note: use the #4 phone option if you need customer service. Still bad but better than regular #1 choice and for whatever reason, they don't have the same info on file at both numbers.