Member since October 2012
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Summery: Item ordered on 10/1/12 never received. There is no telephone number and I was unable to speak with a supervisor. I was given deceptive information by customer service. I was told that it was impossible to cancel order, even though it has still not been sent out 2 weeks later.
I ordered headphones on 10/01/12. I received conformation and payment was taken on the day. On 10/12/12, I tried to access tracking information as I had not received the headphones yet. There was no information at all about my order on my account. I contacted customer service via e-mail, and was told that there was a problem in the warehouse and items had not shipped yet. When I wrote back for more complete information, I received a notice that the items had shipped, but there was a system problem. When I again asked for information of when it was sent and when I would received it, I received an email with a UPS tracking number from that day , but item was actually received by UPS. When I asked to cancel my order and be transferred to a supervisor, the customer service rep wrote back that there was nothing that could be done. They have no number to speak to anyone.
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Late 2012, I ordered a point and shoot camera from Bens Outlet. It took several weeks to get it....
My order apparently doesn't exist. $#*! you ben