I used the streaming service SelfTalkPlus.com to listen for free for a month. That gave me time and opportunity to decide what programs I wanted to buy. I purchased several of the downloads including the Lifetime Library and Self-Talk for Kids. Everything worked exactly as stated on the websites. I cancelled my subscription to the streaming service online and was never billed. When I called to ask about changing my password, the lady that I spoke to was courteous, knowledgeable and changed it while I was still on the phone. After making my decision, I downloaded my purchases from the store and created my perfect playlists to put on my phone.