I've read a few negative reviews about this company so I wanted to provide my 2 cents. I submitted my product information, printed the pre-paid postage slip and mailed the items. I will admit, I got a little nervous after not hearing back within a week. So I sent an email and left a message. They responded the next day. They apologized (there were some issues with the post office and due to the most recent hurricane shipment was delayed), processed the order and deposited the $$ to my Paypal the next day. Just be PATIENT. They will take care of you.