Elizabeth R.

I have been having plumbing issues since I moved in at the end of February. Black water, busted pipes that flooded the home, mold growing out of the floors and in walls. The most recent issue is the roof had a leak which caused the water from the rain to enter the home and cause the ceiling in two major places cave in and saturate the floors that it caused it to leak into the downstairs dining area. I went to the doctor and was told I was having respiratory issues from the installation that was from the damaged house.

I requested to vacate on or around May 25 due to my safety and my health issues caused by the damage of their property, and my requests initially went unanswered until I was informed their legal team would agree to allow me to vacate on May 3rd but it had to be drafted. After again being ignored by FirstKey until May 17th, I was finally given a lease release.

The issue was the document provided to me via email on May 17th stated I had to vacate by May 3rd (Which was a date two weeks prior to me being given the document). I requested a vacate date that wasn't two weeks prior to receiving the agreement within an hour of the email to allow time for me to find movers. I have since been ignored and given the run around and now my rent is showing two months passed due.

And yesterday on June 28th after requesting an updated lease release and being denied by telling me they could not have the document corrected and just to sign the document, I am told that I have to vacate by June 30th but won't be provided a written statement by their team until June 29th. They could all of a sudden update the document that I have been asking to be corrected this whole time over night. So after a month of trying to get a realistic vacate date, I am being told I will technically only have 1 day to move from the property.