Elizabeth P.

The DAY before our flight left to go from LA to Paris, they changed our departing airport. Instead of being about 20 miles away from home, our departing airport was now nearly 100 miles away. Would not have been a big deal if we could have driven there and parked, but our return airport was the original departing airport, and that would have meant that the car would have been at the wrong airport, 80 miles from where we landed.

Further, we paid an additional fee of $68 to select our seats. When they changed our flight, they changed our seats. Our group was entirely split up, and all of us managed to get middle seats on an international flight, despite paying to avoid this.

This all happened despite paying for the $244 CSA Travel Protection.