Elizabeth P.

They are the worst company ever, they have terrible customer service, they never have managers to talk to and the refund process it's horrible. They are a SCAM I have been waiting for a YEAR to get my refund for a ticket I purchased to Brazil before Covid and because of COVID 19 THE BRAZILIAN GOVERNMENT ISSUED A COVID 19 DECREE WHERE THEY BANNED NON- BRAZILIANS CITIZENS (FOREIGNERS) FROM ENTERING THE COUNTRY BY AIR, LAND OR SEA, THE SAME TIME THE AMERICAN GOVERNMENT BANNED BRAZILIAN CITIZENS TO ENTER THE US. They cancel my ticket and I could not travel even if I wanted to. I opened a complaint with the department of transportation because EXPLORETRIP was telling me the airline was not "Approving the refund". However, the airline sent me an email saying they approved it and that EXPLORETRIP NEVER CONTACTED THEM TO REQUEST IT. They are thieves and scammers.