Elizabeth O.

Booked Tenerife in August for myself husband 3 children 13, 12, 11. Flew out on the 4/10/18, shuttle bus dropped us off at a derelict hotel in the middle of nowhere at 10 pm at night my children were terrified and highly upset, we followed a woman into a complex with more or less the same name only to be left locked into a private complex, only for a woman who helped us with everything even down to a room for the night which she charged us for alpharooms did absolutely nothing to help us in a strange country only said they would book another hotel for us but we would have to pay again, I would advise people not to book anything with them even down to airport transfers which we had to get a taxi