Our Company ordered 40 Allsteel Acquity chairs from Madison Seating. The sales experience was very positive and the chairs were delivered directly to our suite on time and in the in the condition as promised. Two of the chairs were badly damaged during shipping and since receipt of delivery, we found 4 additional chairs do not properly work (they will not move up and down). I reached out to customer service and they have agreed to ship replacement chairs to us at no additional cost! We will definitely consider ordering from Madison seating the next time we need office chairs.