Elizabeth J.

I have used Brunches several times before and I'm sure I have always had an email to say my flowers were on their way. This time no email, and flowers were for my elderly auntie who is a care home and I can't visit for her birthday. I checked my order history, and nothing there so assumed I must not have ordered them properly (I did do it a couple of weeks ago) so had to quickly arrange another delivery from a local florist. However on looking back through my emails there was a conformational email. On contacting customer services I was told I must have done the order as a guest, so they are not on my order history, (which I find strange as I applied a discount code sent to my email), and because I chose Royal mail 1st class I didn't get a message to say they were on their way? I'm not even sure the flowers arrived as my aunt has dementia, and the care staff obviously have more important things to worry about, but even if they did arrive I'm left feeling very dissatisfied. There should always be communication with the customer to re-assure them the goods/service they have paid for has been delivered. I will be using another online florist from now on