Elizabeth J.

We booked a family trip to Mexico and used Airbnb for two of our family members. With only 23 days before our trip, the host cancelled. Then he re-listed his property under a different name and raised the price by 50.00 per night. Then he took advantage of the high demand over New Years and it was unavailable for us to book. We were left with no accommodation. Airbnb customer service strategy is basically to pass you off from one person to the next with no resolution. After spending thousands of dollars on airfare we learned a few lessons - buyer beware and don't take a risk with this shady business.

I ordered two sweaters, received two of the same sweater which was not what I ordered, Still waiting 45 days for the second sweater - return policy makes you feel like a hamster running on a wheel - do not open your package if you want to return anything. That is ridiculous in itself. As the saying goes "if it looks too good to be true it probably is."