I GOT THE WRONG SIZE AND COLOR OF BED FRAME AND THEY REFUSE TO PICK IT UP AND EXCHANGE IT FOR THE SIZE AND COLOR I NEED. CAN'T GET ANYONE LIVE TO TALK TO AND JUST GOT A RESPONSE BY EMAIL STATING THEY WERE SORRY BUT TO RETURN IT. THIS IS A VERY HEAVY ITEM AND I AM A FRAIL ELDER AND TOLD THEM SO. I REQUESTED AGAIN TO SEND CORRECT SIZE AND COLOR AND THEY INSIST I CHOSE THE WRONG PRODUCT. THEY DON'T GIVE A $#*!. CUSTOMER SERVICE SUCKS. DONT BUY THEIR PRODUCTS PLEASE.