Elizabeth G.

I am writing this review for a friend of ours, as I was also the installer. She bought the entire kit and caboodle for both her main bathroom upstairs and the small toilet downstairs. The amount of damaged items was staggering:- 2 WC units damaged waited 9 working days for them to be replaced. Shower tray scratched not able to be seen until polythene and so called protective edging removed. Shower enclosure had door sealing strip badly damaged which has been packaged this way at the factory, top part of frame not able to be screwed together due to 1 screw not able to be unscrewed. Concealed cisterns, one packed ok with all the cistern components but no lid for cistern, other cistern no fitting components at all, again these have been packed like this in the factory. Cannot call customer service only contact via live chat or email which takes them ages. Upload photos and they want more again another delay. Send emails they don't respond. Live chat totally useless. It is no wonder the staff don't respond as their CEO Ms Judge doesn't call or email you back even after explaining the situation you are in and submitting photos. She should resign as she is meant to lead by example. Sent a complete replacement shower notified CEO we wanted the other one uplifted and they haven't bothered to collect it so it is cluttering up my friends hallway. She has now had to pay £67 to have this collected and sent back. They replaced the WC Units eventually and the larger one again was damaged, again let CEO know about this and still waiting for the replacement. This has been an absolute nightmare for Nicola dealing with these people. No sincere apology from them, you ask to speak to a Manager on the live chat they tell you 24 - 48 hours what planet are these people on they tell you the same thing time and time again on the chat is there some sort of script they have had to memorise. No offer of compensation for all the time and effort she has put into this to get the matter resolved. Items not collected or replaced. One or two items damaged is I would say bearable but to have as many as this, with items being packed damaged in the factory serious questions need to be asked of the suppliers. Ms Judge I hope that you read this as both you and your company are a disgrace shame on you.

You place an order with these guy's and a part is faulty. Cannot speak with a human it is all automated and you have to email them. Eventually after 2 weeks you get the replacement and it is the wrong colour. Send photo's in email to them and another 2 weeks pass and still no replacement. Email them again to get this matter resolved eventually got a reply that part is on its way. I have used these suppliers for years, but now their customer services is really disgusting. Bring back the customer service phoneline where customers can call and get the response they require. It is clear that this email them only situation is a disgrace. Thanks