I just attended the Jack Johnson concert at the Gorge in Washington state. I knew this would be a very costly trip as we were flying out of Chicago and into Seattle The Gorge has been a venue that has been on my bucket list for a long time so I was willing to pay the extra costs to get and stay there. I even was willing to pay way over tickets price (nearly $900 for 2 tickets) to ensure that I had great seats. The day prior to the show I found something online that concerned me. Someone posted a photo from the section right to the left of where mine was complaining about the obstructed view and how it was not noted on his tickets. Once I looked at the seating chart and compared it to his photo I could see that my seats were in an even worse location as far as obstructions go. I called and spoke with someone at Vivid Seats (I was told this call was recorded and I hope it was). He explained that they stand behind their sellers, that they are obligated to provide you with information on the seats, if they are obstructed, then it should have said that on the ticket. I was pretty upset but the representative did talk me off the ledge, pointing out that until we knew for sure there was nothing that could be done about the situation. Maybe I was getting worked up for nothing.
Unfortunately that was not the case. When I say obstructed view, I don't mean a little annoying pole that is in my line of sight, I mean a big white tent that covers about 40% of my view! I am a business owner and as such I realize that things happen and I am always very grateful when my customers come to me first to give me the opportunity to rectify a situation prior to escalating it further. The goal is to make companies keep improving and how can they do that without knowing what they are doing wrong. I have really done my best to extend this courtesy to Vivid Seats. I wrote to them on 4 separate occasions and have also tried to use their online chat option 2 times, both times I was told they had a high volume of calls and they prompted me to let them email me instead of continuing to hold. It has been weeks since my initial attempts to get a response but they are just either ignoring me or their system is so flawed that my messages are somehow not getting processed. I really wish they could take the steps to fix their processes but their lack of response at this point tells me they lack the integrity to do the right thing. Their promises they state on their website are empty promises. I highly recommend that you choose a different ticket company. I have used other sellers and have never had a bad experience like this. I am honestly just shocked at the way I have been treated with this... the complete lack of response. I thought for sure they would want to remedy this situation. This company obviously does not have the expertise to know the venues they sell tickets to. If they did they would know if a view is obstructed or not and they DO NOT stand behind what they sold. Mistakes happen and I would have never of written this review if there had been any attempt to make this right for me or to at least acknowledge they need to make changes so that this doesn't happen to another customers. Very disappointed... Please do not use this company. Thankfully there are better options available. These ticket resellers charge you a hefty service fee on top of the inflated ticket price, you would think that would offer you some assurance that you are getting what you paid for at a minimum.