I received my dress super fast. The dress was packaged really nicely and when I took it out of the box it was so beautiful. I noticed the back of my dress had a small area where it wasn't sewn properly so I contacted fansfavs.co.uk and their customer service responded very quickly by emailing me a return shipping label. I plan on ordering from here again very soon. I'm very pleased at their level of customer service. I believe that is very important in keeping customers.