Now that Home Away/VRBO is charging travelers fees (which they make look like the owners are charging), increasing the owner's fees, making everyone use their payment system, they no longer are there for you if you call with a problem. All that matters is that they get their fees. They are putting holds on credit cards when a booking has not even been confirmed, then taking days to release the hold. They have taken away owner phone numbers, to make sure you can only communicate through them. Many homes on their sites are just that. Homes! Owners need to be able to vet travelers staying in their properties.
In short, use some other platform (www.homeescape.com charges no fees) to book your vacation or to list your house.