Elizabeth B.

I placed an order at the end of December and from my understanding, it would be shipped out as late as a month from when the order was placed. I was stupid. I didn't read any reviews, because I thought a friend of mine had ordered something from them before. I was wrong! Here it is March. I've received one email from Dusty. I was told they were working to fix the problem (a problem with the ink company) and he assured me he would send tracking info once it was sent. I've since then sent 2 more emails, even opened up a brand new ticket and still have yet to hear anything back from them. I understand this might be a smaller company, but they need a better customer service representative. I'm very disappointed and asked for a full refund. The amount was charged immediately after I placed the order. Nothing should be charged until it's shipped. This is ridiculous and annoying!