Elizabeth B.

On a Sunday in December 2018, I paid about $110 for 500 calls and 50 or so flyers / faxes concerning my lost cat. I was still in the process of trying to get help from their customer service (I had to leave a message with an answering service) to get photos uploaded when we got a tip and found our kitty. I knew I had agreed to their no refund policy, but since the company had not started any of the work, I sent and email politely asking them to consider a partial refund. I have never received a reply to the email nor did I ever receive a call back from the message I left. I emailed them again from my work email complaining at this point about the lack of a response. I received two responses. The first said I would get a full refund and the second accused me of not reading their policy. Again, no one acknowledged the original request for a partial refund. Regardless, I never received the full refund that was promised. I emailed again after the holidays and as of today (Jan. 10) have received no response. The email responses I did receive were curt (at best) and without any professional logos, signatures lines, etc. I believe this company to be a complete fraud that preys on people who are desperate to find a lost pet and pay for their service out of desperation.