I purchased this so I could monitor my 11y/o texts. Well at first it backed up and I saw the texts from the first backup. I can't see any texts after the first day. I see who she has called. No contacts(and I know she has contacts as I have looked at the phone). I have tried to manually back up. It says it backed up on her iPhone. The website is SLOW and frequently I cant get on at all. I have not tried to get support as the website is so SLOW. Really a waste of money. I am not renewing after 3 months.