I called Chewy yesterday to see if i could possibly return prescription food I had ordered for my dog. I had received my latest shipment on Thursday afternoon, and Thursday evening my dog passed away. Ariel answered my call, expressed her sympathy for my loss, was extremely kind and helpful, credited my account for the purchase and gave the suggestion of donating the food to a shelter. I was already so touched at the thoughtfulness of your customer service, when a beautiful bouquet of flowers was just delivered to my home. Thank you to Chewy, and to Ariel especially for the kind words and the much needed smile during this emotional time for our family. While we are not yet ready o get a new pet, when we do we will certainly use Chewy for all of our pet needs.