Elise M.

I have never received such poor customer service in my life as I have from Nine West. I ordered a pair of boots as a Christmas present on Tuesday, December 18th. During checkout, it gave various shipping options and it stated that ground shipping was 3-5 business days to the address that I had entered. I was going to be out of town for the Christmas holiday and had the boots shipped to my sister's based on that information. I could have easily had them shipped to my home if they would have stated the correct shipping information up front.
When I received the order confirmation, it changed to 5-7 business days. I tried to call, repeatedly, to update the shipping information to my home address and was never able to reach anyone. When I finally learned the date the boots would arrive, it was after I would be back home. I again tried to call and used the online service to see about getting the address updated or see what my options were. The first response from "customer service" was that they were sorry I had to return the boots and they would send me a return label (never received the label). I then replied to that message and sent a new message that I was trying to get a label emailed to me so that my sister could ship the boots to my address. 2 days later, I received an email stating that wasn't an option and they would send me a return label (never received that label). I sent in another request for a return label and still haven't received it. After 2 more days, I get an email that "the matter is being investigated by the appropriate team". I responded that I just want the return label and have sent another response stating the same thing. Still no return label so the boots can't be returned and my card refunded. This is inexcusable and I will never purchase anything from Nine West again. I have been wearing their shoes and accessories for over 30 years. I can't support a business with so little regard for their customers. They have absolutely no idea of what true service means. If you should decide to purchase something from them, please be advised that they are impossible to get in touch with.