Developed in part with a grant from
the National Science Foundation

Member since February 2016

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 151

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Elise

Dot & Bo

Dot & Bo


Here is what I am thinking after my first review:

To sum up: I cancel an order less than 24 hours after ordering a 2112$ console.
After 10 days of frustration and emails with dotandbo, they canceled the order and they gave me a refund.
BUT....Since the order was apparently already "processed" when I canceled it, I have to pay for the SHIPPING, and TWICE!!! which is more than 600$!!

I ask my bank when Dot and Bo placed the order and took those 2112$ was 3 days after I cancel my freaking order. My order was not processed until that time.

So, Dotandbo: you are really unprofessional and far from being customer oriented.
Telling that I have been frustrated with this experience is an understatement.

It took you less than 24 hours to have my order "processed" (and there is no proof of that) but it took you more than one week to cancel an order. We live in a world where we can communicate fast with email, text, phone..
So, get your $#*! together and don't bull$#*! your customer.
I'm not paying more than 600$ for the shipping of an order that I cancel in time.

Moreover, I read some of the reviews on your company (which are the majority by the way). The exact same situation happened already. Your answer to this customer was that you would improve your service. Apparently, nothing changes since then...


Elise Has Earned 10 Votes

Elise L.'s review of Dot & Bo earned 9 Very Helpful votes
Elise L.'s review of Dot & Bo earned a Well Said vote

Elise hasn’t received any thanks yous.

Elise doesn’t have any fans yet.

Elise isn’t following anybody yet.

Similar Reviewers on Sitejabber


No phone number to speak to anyone either! Sent to the wrong address and now I can't get ahold of...


I received an email that my order has arrived. Went to front door ... nope. Reread email, it was...