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Here is what I am thinking after my first review:
To sum up: I cancel an order less than 24 hours after ordering a 2112$ console.
After 10 days of frustration and emails with dotandbo, they canceled the order and they gave me a refund.
BUT... Since the order was apparently already "processed" when I canceled it, I have to pay for the SHIPPING, and TWICE! Which is more than 600$!
I ask my bank when Dot and Bo placed the order and took those 2112$... it was 3 days after I cancel my freaking order. My order was not processed until that time.
So, Dotandbo: you are really unprofessional and far from being customer oriented.
Telling that I have been frustrated with this experience is an understatement.
It took you less than 24 hours to have my order "processed" (and there is no proof of that) but it took you more than one week to cancel an order. We live in a world where we can communicate fast with email, text, phone.
So, get your $#*! together and don't bull$#*! your customer.
I'm not paying more than 600$ for the shipping of an order that I cancel in time.
Moreover, I read some of the reviews on your company (which are the majority by the way). The exact same situation happened already. Your answer to this customer was that you would improve your service. Apparently, nothing changes since then...
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Empty.
Hi Elise,
Thank you for taking the time to share your honest feedback. We apologize for this less than idea expereince and want to assure you it’s the last thing we want for our valued customers such as yourself.
We want confirm that your order has been canceled and your refund has been processed as requested. We appreciate your patience as our team worked to resolve this.
We understand this has been a frustrating experience to say the least, and for that we cannot apologize enough. We have applied a credit to your Dot & Bo account (in addition to the refund to your credit card) to put towards your next order with us as a token of our goodwill and sincere apologies for this less-than-perfect experience.
As always, we here to help. Please let us know if you have any other questions or concerns at all.
All the best,
Dot & Bo Community Management