Over 15 emails were exchanged with them. Over 5 phone calls. "Executive customer service rep" called me on a religious holiday, despite my telling NOT to call on this specific day. I told her to call back. She did not. Two harassing letters asking for $39.95. They owe ME money - items were returned that they did not acknowledge. I am now writing letters to their Executive Offices with the hope that someone with some intelligence will fix this problem. Do not order from them if there is a possibility you return something -you will never get your money back, and will be harassed by them.