This company may be worse than the DMV for service. And that's saying a lot.
I bought a birth record through Archives.com. Had they disclosed the name of this con artist / "company" that they outsource the joh to I could have researched and would have never proceeded. There are hundreds of horrible reviews of USA vital so this is clearly "business as usual" for them and I am shocked that Archives.com would affiliate with such a deplorable company.
My issue started after requesting a record (and being charged for it) when I got an email saying I needed to submit a form along with "supporting documentation." The email however was so vague and did not reference what supporting documentation was or how it should be attached.
So, I reached out to the company to clarify and (for the one time in attempting to reach them) got a response saying that they were wrong and I was all set. No further documentation should be needed and they were sending me a non-certified copy of the certificate.
I had clearly requested and paid for a CERTIFIED copy of the cert so I sent them back not one, or two, or three, or four, or five, or six, or seven, or eight, or nine but TEN emails to this effect. They have responded to ZERO of the emails. Do you know how hard it is to ignore TEN EMAILS?
So, then I tried to call them. First time, I was on hold for 40 minutes. Then I had to hang up as my lunch break was over. Second time I was on hold or an HOUR AND FORTY-FIVE MINTUES. I screenshotted the call log for documentation. What is going on with this company?! Oh, and I didn't get through no one ever picked up the phone!
In all the complaints online, they say to "call their 800#" which is HYSTERIAL since they don't pick up the phone! These people are deplorable con artists and should be avoided at all costs! I am disputing the charges with my credit card company. / Consider your selves warned!