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Rcvd the ring expecting the quality to be exceptional since it would take 7- 12 days to ship and process the order. The ring was not at all as expected poor quality and far to expensive, light in wgt and stone was lime a piece of glass. Customer service is a sham, No response to my email saying i wanted to return the ring i waited 3 days to hear back with the 30 day refund policy. I needed to return the ring to the address that it came from. I was told they would not refund me because they didn't approve the refund. Im out 165.00 pluse the shipping fee of 25.00. This is a scam. Do not expect quality or a refund!
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi Elise, I’m so sorry for your bad experience, and I know what happened was disappointing. We want nothing more than to help you resolve this issue. But please understand that as our Return Policy (http://www.jeulia.com/30-day-return-policy.html) clearly states, items returned without authorization will not be accepted. However, since you were unhappy with this, we have offered you the store credit-the total amount you have paid for this order. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you.