Elisa O.

Based on our experience Synergy Orthopedics' business model is to price gouge consumers and scam them into overpaying for medical devices. Contrary to their business statement, the only passion they have for patients is to delve deeper and deeper into their wallets! I would give them 0 stars if that were an option.

My husband had to sign for a post-op knee brace from Synergy just before he went in for surgery and was given no information regarding the price. He was sent home with an Ossur Rebound post-op brace that retails for $150-199. They billed our insurance company $799, who said we were responsible for $530. We called Synergy to dispute the charge, and the person in the billing department offered a 20% discount, which is still grossly over-inflated compared to the actual retail price for this brace.

We were told that the compliance department would be in touch over a month ago, which never happened. We wrote letters disputing the charges, which were ignored. They sent a second invoice again for $530, completely disregarding the discussion with the billing department and our letters.

It's amazing to me that this company continues to bilk patients and grossly-over charge for medical devices! I wish we had known he was going to need a post op brace -- we could have saved a lot of money by purchasing one ahead of time.

If any doctor asks you to sign for one of their products, run far away -- I'm sure you could get the same device for a fraction of the cost elsewhere.

Save your money and avoid Synergy Orthopedics and anyone who recommends them.