Thumbnail of user elisad20

elisa d.

Contributor Level

Total Points
80

1 Review by elisa

  • Parcel2Go.com

2/27/19

On the 12th of December the courier collected my parcel and it should have been delivered by the 19th of Dec. However the parcel has NOT been received and after two months of investigations, Parcel2go declared the parcel lost and asked me to start a claim and provide some documentations.

After all of this, you can imagine my surprise when I've been asked to provide the proof of collection and proof of not delivering. That was ensured by parcel2go. In specific, the email I received states:

Also, Your proof of non-delivery should be a signed letter or an email from the intended recipient to say they have not received the goods in question.

This is really unbelievable... the status of the delivery has been decided by parcel2go, I don't see the need of the continuous requests of proves of collection/non delivering.

Regarding the proof of values, as the parcel was sent on the 12th of Dec and the investigation took more than 2 months and I got rid of most of the receipts as I wrongly thought the parcel would have been found. After I provided the statements with the payments for those orders and the order summary from the retailers, I have been asked to provide The proof of value should show us the value of the item you are claiming
This is extremely confusing as the documents I provided, are already showing the value of the items.

This situation is really not acceptable. I paid for the parcel to be delivered and not only it was lost, but it took 2 months of investigation to ensure they have lost my parcel. Now I have been asked to provide proof of the fact the parcel has not been delivered. Also... the parcel was send in December, now we're asking for the receipts. I provided the bank statements with the payments and the orders online, but this is not enough? The level of service is extremely poor

elisa hasn’t received any votes.

elisa hasn’t received any thanks yous.

elisa doesn’t have any fans yet.

elisa isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user paulw3024
3/6/24

So i made a legitimate claim after the recieving company confirming that the parcel has not been...

Thumbnail of user johnm13979
2/26/24

I booked two cartons to be shipped from Ireland to Iceland via DPD. No problem booking on their...