Elisabeth M.

If I could give negative stars I would. My experience with online shopping on Tobi.com has been absolutely horrible. I returned items over a month ago and have yet to get my money back. I receive responses to my emails days later claiming that I will get my refund in 3-5 days and that they will send me the confirmation of my return, but I have yet to receive either. The only way you can even get in contact with them is via email (they don't have a customer service number available) and they don't respond in a timely manner. Their products are also way over priced for the quality. Tobi's customer service is HORRIBLE. They need to re-evaluate the way they communicate with their customers and provide a phone number to call so issues like this can be resolved in a timely manner. Beyond disappointed in this company. I will NEVER buy from Tobi ever again. DO NOT SHOP ON TOBI.COM.