Elisabete D.’s Reviews of Retro Stage & more

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Clothing Other

2/17/19

If I knew first...

I ordered two dresses and one underdress.
One dress and the underdress arrived after some weeks.
The dress does fit.
After contacting them I was proposed refund of 5 dollar - I thought they must be kidding.
I told them this would be not acceptable the dress doesn't fit I don't want to keep it.
Then the answer was return on your expenses.
Sorry I am in Europe and should pay for shipment to USA?

And there is still a dress to be delivered for which I wanted cancelation.
There is no mention on this in their emails.

I have the impression that the money is lost.
I will only get partially delivered and the product can not be used.

Feeling very disappointed

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Candy L. – Retro Stage Rep Over a year old

Hi Elisabete,
I am so sorry to hear that.
About the not fit and return problem, You can return back the not fit dresses to get a full refund, but you need to pay the return shipping fee by yourself.
In your order, you get the size you ordered, we do ship the right size you choose for your dresses, if it is not fit, you can return back( you need to pay the return shipping fee) please kindly understand our return policy, thanks.
Our warehouse is in the United States.
About the partially delivered, May be your order shipped out into 2 or 3 parcels, I tried to check your order via your name but failed, could you please kindly provide your order number?
Please kindly contact our serviceman via email address: service@retro-stage.com
We will try our best to serve you well.
Await your response.