ORDER NUMBER: 84564291421261
I placed an order with the company called :Cixi Paiqi Electric Appliance Co., Ltd through Alibaba, and dealt with a man called Benny. I paid $320 for a heater sample, I received a cheap useless quality heater, when I contacted Benny he said it got damaged from the shipping company, I asked him to send me a copy of the shipping receipt & if he claim the insurance from the shipping company, he advised he would do it the next month & he never did.
I placed an order with him & paid $6000 deposit, he didn't finish making the goods on time and changed their finish date 3 times, he is full of lies, every time its a new lie, I always had to call him many many times before he would answer me. I took trade insurance (Benny tried to get me to deposit the $6000 into his personal account,)
I opened a dispute with TRADE INSURANCE, the seller claimed he received $5962 & he refunded only $5920 of my $6000 deposit, I called him to tell I'm your scamming me, he said that I have to pay his bank fees as his boss refused to pay it.
I told him I would contact TRADE INSURANCE about he laughed and said "good luck" !!
I sent an mail about the case to the dispute department of TRADE INSURANCE, their reply was "if you have a concern contact the live chat"
I contacted live chat, advised I was supposed to be covered for 100% of my deposit as I paid my own bank fees separately.
After 2 hours on live chat they advised me I am right the seller had to refund ALL my money and to dispute the case, I tried to dispute it but as the order was cancelled I couldn't dispute it. I tried live chat again, waited for hours, still no solution.
All I wanted from TRADE INSURANCE was an email address so they can dispute my case but unfortunately TRADE INSURANCE didn't honour what the promise & advertise, live chat is not helpful at all!