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2 Reviews by Eleni

9/24/14

I feel totally disappointed with this site. They sell expensive cosmetics with the worst service ever. I ordered some things a few months ago and one product was missing. I contacted them and after many efforts I got the answer that the product was out of stock and they would give me a refund. Since then, no refund has been given and they do not reply to my emails. They are not trustworthy at all and it is always extremely hard to have an email answered. There is definitely a fraud behind them.

Tip for consumers:
Avoid this site and if you insist on buying by terry products,you can safely do that through other sites. Otherwise you definitely take a great risk.

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391K Views
12/6/13

I booked a prepaid double room in hotel Topazz in Vienne some days ago and now the charge in my credit card is different to the initial one. I certainly have the receipt of booking. The customer service was rude and no reassuring at all. I am waiting for their answer but they seemed to have no control over the charges and consequently they almost stated it is not their problem. Tooootally misleading claims that you pay what you see and that there are no hidden charges! No matter the result of my case, I will definitely be very hesitant to use that site in the future.

bookingcomt
Bookingcom T. – Booking.com Rep

Hi Eleni, I'm sorry to hear about this. Please post me your booking number and I will make sure to take care of the case and investigate this further. Thanks, Chloe

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