Eleni E.

Made an order for more than 500 pounds and was given an estimated delivery time of dec 7-19. Contacted them on Dec 20 to complain about the fact that my items didn't arrive and was told that this is normal and I should wait until jan 29th! I made this order on November 30th and there was no mention that it would have taken 2 whole months to have my items! All items are sold, processed and shipped by amazon and I am a prime member as well. I will be cancelling my prime membership and I strongly advice everyone to avoid amazon as it's just not reliable anymore.

A month ago I placed an order for a few black summer dresses and paid for express shipping because I needed black clothes urgent. I have just lost a loved one, and where I come from we wear all black for at least a couple of months - I am not a very big fan of all black so I really needed some new clothes to get me by these couple of months. Unfortunately, four weeks on, my order never arrived despite my efforts to raise a flag almost as soon as I placed the order, as I knew that not receiving a tracking link within a few hours was bad news. Anyhow, customer care has apologized and advised me to place a replacement order, which I did. A week later I still haven't received a tracking link or my order. I have tried email but no one is replying. I have tried explaining that I really need black outfits and since apparently they cannot do the simple task of shipping an order, then they should at least give me back my money without further delay so I can go shop for black clothes. Nothing. They don't even care. It has now been a month and they still have my money (more than 200 pounds) and I still don't have any black clothes or money to go shop for some. I have tried being polite, even apologized after writing an angry email. I have tried reasoning with them. I have tried making them understand my situation hoping that they will be more sensitive. Nothing. Still no replies. Still no clothes. Still no refund.

Asos online shop is incapable of letting people shop online. It's Russian roulette whether your order will be dispatched and it's a nightmare to get your hard earned money back. I have relied on them and they have let me down twice with no intention of fixing their mistake. Please avoid them. Do not make the same mistake as I did trusting them twice.