I just had a wonderful experience with the FlipKey customer service. I've had no issues with them in the past but today I realized I had an automatic payment coming out by bank but it was the wrong details. I was very lucky to talk to Luca, he was such a kind and polite man, talked me through exactly what I needed to do and he stayed on the phone to make sure I had it all completed. It was such a nice experience talking to him and I do hope that if I have an issue I will get the pleasure of getting his help again