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I have to chase business for a refund of nearly $4000 that they are holding on to. They said in email they will refund it nearly a week ago and just crickets after that. Not even responding my emails. Lodged a complaint with Fair Trade NSW
Products used:
None, sent both bags back, not sure it was authentic.
I've ordered a watch for my husbands Christmas present and despite their website saying they courier with DHL all orders to Australia it was sent with normal post and took 2 weeks to arrive.
Thats not the worst - when I opened the parcel, the watch I received wasn't the one I have ordered, they sent me some crap half price of the watch I've paid for. Forever since I'm trying to get my money back, its been more then a month since my order and I still haven't even received a return number so I can send this crap back. Last time they answered my email was 2 weeks ago, but Im not going to leave it. My best advice- STAY AWAY FROM THESE SCAMMERS
Dear Elena,
We always try to give best service to our customers. We regret for the inconvenience caused.
If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Elena S.'s review of Cosette earned 4 Very Helpful votes
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Purchased a Gucci bag that started to fall apart after a couple of months. Had it authenticated...
Dear Elena,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your purchase did not meet your expectations.
We apologise for any inconvenience caused during the return process. We can confirm that your bag was returned to us within our 7-day return policy, and the refund was successfully processed via your original payment method.
Being administrative processes, refunds often require some time to be fully processed. We understand the importance of keeping you informed, and we apologise for any delay in the communication from our side.
Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team directly.
Kind regards,
The Cosette Team