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Elena"Elena" R.

  • 1 Review
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Experience: Health

Member since November 2020

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1 Review by Elena

• Updated review

So with the pandemic its been hard getting my Zinger repaired. My next step is that since I have the replacement caster wheel assembly, but no idea on how to put it on until I'm able to get to a "bicycle repair shop" I'm just going to have a friend drill out the broken part fro. The wheel and the fork and make a temporary attachment to each other. Since this is the broken wheel no harm no foul.

Great product/ Awful Customer Service
• Previous review

Please note that this review is based on Customer Service. Not the product, because this is a great product. I have MS and I've been coming to terms about having to use a wheelchair. Not me. That's not gonna happen. So When I saw a commercial for the Zinger I thought ok its not a wheelchair. I can do this. I ended up buying it on ebay. I saved $700. It was brand new. Fell in love with it. Had it for 2 months. One day I decided to go to grocery store. As I crossed the street up the corner ramp my Zinger almost threw me to the ground. Apparently the caster broke. Had a friend come pick me up. Called on a Friday to get a replacement. I was told no one was there to answer my question about part replacement. It was late. So I was asked for my contact info. Told they would get back to me Monday. Didn't happen. So I called back. Was told to take photos of chair. They gave me a forwarding email address. Waited for a day. No return response. I called back. Was told that I was given the wrong email address. So they gave me another. That email didn't exist. I finally gave up on the company and found part on ebay. Thank God. So great product awful customer service. What I would still like to know was this broken caster just a stroke of bad luck, or should I tread gently? I should also mention the name of the company was First Street

Tip for consumers:
I honestly don't know if I would have gotten better Customer Service if I would have originally bought it from company as opposed to buying it on Amazon. But I can't afford to buy from company and my credit wasn't very good so I couldn't finance it from them either, so my choices were limited. I dont regret buying from another site.


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