Elena M.

Don't order furniture from BuyBuyBaby unless you have time to call customer service multiple times, repack and ship back broken furniture, and receive your delivery 3-4 weeks late.

I initially ordered a nursery chair from BuyBuyBaby on 10/4, scheduled for delivery on 10/10. It never came. I called customer service, who determined there was a problem with the shipment, and sent us another chair.

The chair arrived on 10/26, damaged. We called customer service to arrange for a replacement shipment and pick up of the damaged chair by FedEx. The customer service representative arranged for the replacement shipment, but not the pick-up.

I called customer service again on 10/29 to confirm the pickup, and the representative said it was scheduled. FedEx never came. I called a third time, the customer service representative discovered the but pick-up had never been arranged. She arranged the pickup for me, but failed to mention that I needed to repack the item (a 77-lb chair) before FedEx would take it.

Replacement chair is scheduled 11/3 - let's see if it works.