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1 Review by Eleanor


I am afraid fo using binding arbitration from the Better Business Bureau at this point.
1. I filed my honest complaint against my contractor who performed work against code, using wrong materials, was in violation of the contract, never called for inspections, did not call for electrical or roofing permits, the flat roof deck had inadequate structure and the electrical was a fire hazard according to the city and DTE
2. My complaint was answered without facts and merely an assassination of my character. No resolution was offered.
3. I did not accept the non-resolution and wanted the money he took returned when his work resulted in destruction and reconstruction of everything he did.
4. The Better Business Bureau abruptly closed the case stating a) My complaint was past the 12 month statute of limitations (they read my complaint wrong the contractor did not quit until September 2018 and my complaint was filed in the Beginning of May 2019. They said on the phone the complaint has to be filed when the contract is signed. What? How would I know about the faulty work and no inspections the first day I signed the contract when work had not yet been done.
5. The other reason the Better Business Bureau closed the case was stated as, "The company said they resolved the issue with you" "The company said that you fired them hired a new contractor. The woman even suggested I go to "small claims court" in spite of my repeating that this conflict is worth over $90,000?
6. The Better Business Bureau, when asked, admitted that they did not ask for any proof about any statements made by the company. They just accepted the company's word as fact.
7. When I went in personally with an entire binder of texts, emails, contract, pictures, inspector reports, cost to redo everything the business had done, they acted like they were doing me a favor by re-opening the case and going straight to arbitration. How can I trust people who do not really ask for facts? How can I trust people when a great deal of money is involved.
8. I know that the binding arbitration would be in the hands of a lawyer but they pick from a list. How do I know whether the lawyer has any expertise with contract law and code violations. I have spent weeks and weeks putting things together and they give you a limited time to present your case. The company's attorney just makes arbitrary statements meant to confuse which are unsubstantiated and waste time.

Eleanor Has Earned 5 Votes

Eleanor S.'s review of Better Business Bureau earned 5 Very Helpful votes

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