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Last my order from you and your support is worse than amazon. HDD stop to work later contact your support response come late and no any help got just asked contact manufacturer. Manufacturer doesn't want to fix product bug. When I purchase from amazon they care feedback of their customer, immediately push manufacturer to replace bad product. Hope you can understand and improve customer satisfaction.
Eldar J.'s review of B&H Photo Video earned 14 Very Helpful votes
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
B&H Order Number: 831376230 placed 11/17/19. Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy for new products is thirty days. Thereafter if a customer has a problem with a product the customer is directed to pursue warranty service from the manufacturer or US distributor. If you have a complaint about their response to your request for help, it is they, not B&H, which deserves your comments. -- Henry Posner / B&H Photo-Video