Elayne A.

They filled my prescription for thyroid medication, which was written with 2 refills. The bottle said so. My online account said so. But sometime after filling the initial script, Caremark "discontinued" my prescription - not my medication, just the original script. Said I needed to get a new script form my doctor. Would not explain to me how they can just delete refills from the original script. They said my Dr. failed to respond to their requests for a new script to which I said, "it's because he wrote the original with refills; why would he give you a new script when THERE ARE STILL TWO UNFILLED REFILLS?" They never responded to my questions; just kept saying they needed a new script. I tried to talk to a supervisor, but my call was disconnected immediately after reaching her. Fortunately my ins. Changed companies for prescriptions and I am rid of this inept company.