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It's been over a week for my holiday cards, I have paid for it, I have an order # and confirmation # and they can't find my order! There is no way to get through to customer service and every email I send, they reply back with the same rote reply. "We are looking into this and will get back to you asap." Then they had the audacity to ask me what server and software I am using?! WTF?
They billed a show I bought tickets for incorrectly. I asked them for a refund which was reasonable because the show I bought tickets for was not what the show ended up as. They gave me attitude and would not budge. Also, they send the mobile tickets through the Passport App which prohibited me from converting the ticket into a PDF. Therefore, I was not able to resell the tickets on Stubhub or anywhere else.
I have no record of my order and it has been 10 days since I placed the order. I want to cancel my order entirely!
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Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Please send us (our e-mail address is dispute@shein.com) the email address you registered on our website so that we can help you as soon as possible. We would surely make this right for you.
Apologies again for all the trouble. Waiting for your reply.