The shoes I bought were too small so I tried to exchange them on the website. I had two pairs to exchange but could not get back to the place to request a second exchange so I called Customer Service. The agent was very kind. She cancelled the original ticket and created a ticket so that I could exchange both pairs. She was very patient and took care of what I needed in a timely and courteous manner. I received my exchange very quickly as well. Thank you.
Hello Elain,
Awesome! We are thrilled that you are satisfied with the services we provide. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle