Elaine W.

Good price, haven't purchased from here before so here's hoping.

I had been a 5 star seller since 2011, but when covid-19 hit in January, no one knew it would affect sales. In February I started getting complaints about late shipments, and frantically searched to find out why they were late. It was confirmed that it was due to covid quarantines, and I wrote to all of my customers informing them of the situation, and asked Etsy if there was anything further I should do. Their response? They suspended my account, kept my last paycheck and gave customers (with their purchases still on the way to them) their money back out of my account. They wouldn't even let me discuss it with them - just sent a form letter stating that I could petition to unsuspend my account in 2 weeks to give me time to think about what I had done wrong. All my customers were concerned about their orders, and it made ME appear unstable as a seller. Petition to unsuspend? Not on your life. I have a relationship with my customers - I wouldn't do this to them again. They can find me on my website. What Etsy did was not right. It was unethical, and they should have been there to help a small business through this pandemic - but instead, they showed their true colors. They won't even send me my 1099k from last year for my taxes.

She was candid and gave me a lot of helpful advice & info. You know what would help? A facebook support group where people could ask questions, share horror stories & share good experiences. A place where people could learn from others mistakes & get words of wisdom by seasoned pros. If I had people to chat with about all that I would feel a lot more comfortable bidding for the first time. You'd probably get a lot more people to do this. And, I think it's a lot better for neighborhoods when someone who's going to occupy the property wins the auction rather than professional investors wanting rental properties. On Facebook I'm Tsura Nuri