First they deceived me about when to expect the product. They then forgot to bill me until a month after receiving it. I received a tracking notice also a month later, leading me to think they used my credit card for another purchase that I didnt make. This led to much stress and calls to my Visa, e-mails to the company, a chat with the company and research to find upper management. The latter never bothered replying to me. I went to BBB and they admitted fault but took no responsibility for all the stress and worked they caused. Avoid this lousy company whenever possible.
UPDATE TO RESPOND TO THE COMPANY'S COMMENT:
First, their customer service told me it WON'T take longer than 2 weeks. I said it seems it would but they assured me that despite it saying out of stock, it WOULD be delivered within 2 weeks. I have an e-mail to prove that. As far as getting an item 4 weeks "free", that's a laugh. Perhaps all companies should send things out and not bill for them until 6 months later and call it FREE, and then bill you when you forgot all about it. The company left out that i got a SHIPPING NOTICE of something shipped a month AFTER I received the item. THAT is what scared me into thinking they sent something else and led to my having to do calls to my credit card company and e-mails and chat with PC-Canada (no calls were made to them). They admitted fault but no compensation. There was NO verbal apology, that's a lie. BBB DIDN'T close it due to being satisfied. Their procedure is to let the company give their final solution which in this case was to do nothing, and then close a case. They explained to me they can't make a company do the right thing, like in this case.
The bottom line is that PC-Canada forgot to bill me and I didn't realize they hadn't. I WASN'T looking to get an item free. I buy things all the time and the companies do a proper job. Unlike PC-Canada, and bill on a timely basis. Instead of PC-Canada spotting their error and writing me to apologize and explaining, they sent me a shipping notice and left me worried and having to get to the bottom of what happened. That is how I found out NOT by them apologizing and writing me. They are a company that doesn't care about their customers. That is why upper management never replied to my e-mails. They care about public venues like this one because they are concerned that my warnings will affect their bottom line. My hope is that it will because it should.
To clarify, we provided an ETA = "Estimated" time of arrival (to our warehouse) of 2 weeks but it ended up being 3. This is why we indicate the timeline is estimated versus promised/guaranteed, as we have no control over delays from our supplier. This customer then had the product for free for 4 weeks and was upset when we noticed our error and finally billed her. We have apologized both verbally and in writing for the billing delay. Additionally, the BBB has closed the file as they were satisfied that we made a reasonable attempt to address the dispute.