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2 Reviews by Elaine

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Bed Bath & Beyond

Bed Bath & Beyond


Too many shady activities by this company to go over all they pulled in recent years. They sold us a robotic vacuum that turned out to be used even though we bought a BRAND new one, for example. Their most recent poor service had a woman (Ebony) checking why an item that I was confirmed was coming was not even shipped days after the online sale. She said she would e-mail me back and follow through to get me an answer but never did.

I was misled when I called back again after not hearing back from Ebony. Lorraine told me the item was out-of-stock. I researched and found it in California. After I found it, I contacted Lorraine again, and I was told it WAS available in USA but as a Canadian I could not get it. I bought it online at their Canadian site and it showed available when I did so. Worse yet, they were STEALING my funds. They removed my giftcard funds to pay for the item and only because I called twice am I getting my money back. They were keeping it.

They did NOT notify me the item is out-of-stock. They put my funds back only when I said they will not get away with keeping my money when nothing was sent.

When I complained to the corporate customer service manager Munraj, instead of helping me, he said future orders of mine will be cancelled. He now is trying to cheat me by not giving me my Canadian giftcard value in $Canadian dollars. He wants ME to suffer for exchange rate fluctuations.

Gene (Eugene) Castagna, the president, could not care less about their customers. I wrote a heartfelt message to him, only to have it passed back to Munraj. Poor management and they do not care about longtime customers.


First they deceived me about when to expect the product. They then forgot to bill me until a month after receiving it. I received a tracking notice also a month later, leading me to think they used my credit card for another purchase that I didnt make. This led to much stress and calls to my Visa, e-mails to the company, a chat with the company and research to find upper management. The latter never bothered replying to me. I went to BBB and they admitted fault but took no responsibility for all the stress and worked they caused. Avoid this lousy company whenever possible.


First, their customer service told me it WON'T take longer than 2 weeks. I said it seems it would but they assured me that despite it saying out of stock, it WOULD be delivered within 2 weeks. I have an e-mail to prove that. As far as getting an item 4 weeks "free", that's a laugh. Perhaps all companies should send things out and not bill for them until 6 months later and call it FREE, and then bill you when you forgot all about it. The company left out that i got a SHIPPING NOTICE of something shipped a month AFTER I received the item. THAT is what scared me into thinking they sent something else and led to my having to do calls to my credit card company and e-mails and chat with PC-Canada (no calls were made to them). They admitted fault but no compensation. There was NO verbal apology, that's a lie. BBB DIDN'T close it due to being satisfied. Their procedure is to let the company give their final solution which in this case was to do nothing,and then close a case. They explained to me they can't make a company do the right thing, like in this case.

The bottom line is that PC-Canada forgot to bill me and I didn't realize they hadn't. I WASN'T looking to get an item free. I buy things all the time and the companies do a proper job. unlike PC-Canada, and bill on a timely basis. Instead of PC-Canada spotting their error and writing me to apologize and explaining, they sent me a shipping notice and left me worried and having to get to the bottom of what happened. That is how I found out NOT by them apologizing and writing me. They are a company that doesn't care about their customers. That is why upper management never replied to my e-mails. They care about public venues like this one because they are concerned that my warnings will affect their bottom line. My hope is that it will because it should.

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