Elaine S.

AVOID these people. 2 months I've waited for a tap that was supposedly in stock when I ordered, they took my money and contacted me a couple of days later saying it was out of stock and would be about a month. After 5 weeks I contacted them to ask where my item was, they said they didn't know I hadn't been sent it? Said it would be another further couple of weeks but that they cannot guarantee. A very scratched item, poking through the packaging arrived 16 April (item ordered 23 Feb). I have no doubt the item was in that state prior to them sending it out. They then said I should package it well?!, print off label they sent and asked what day they should organise collection, bearing in mind they wouldn't send a replacement or refund until they had received it and checked item - I sent pics straightaway obviously don't believe me - saying it could take up to a week for refund. DHL were supposed to collect Monday but didn't, now I am sitting around waiting for another day for item to be collected... I have no trust that the money will be refunded. Customer support do take calls... I wonder why. The way I have been dealt with makes me feel that the problem is mine. Go elsewhere.