There have only been approximately 6 occasions when I have been disappointed with the jewellery I. E. plastic gems instead of glass, wrong colours sent without consultation and items not true to size in clothing.
Generally I am very pleased with the majority of items I have bid for.
Elaine,
Thank you for sharing your experience with us. For items not as described or your unhappy with for any reason a request to return can be open within 30 days from delivery. To see full details on Tophatter's return policy, please see here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia